Questions?

We’re here to help. Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle.

Placing An Order

How can I place an order?

You can place an order on the website and also with our skin care experts on WhatsApp on the following numbers +918437048180 and +919914627084.

Can my shipping address and billing address be different?

Yes. On the checkout page you can fill different billing and shipping addresses.

How do I make changes to my order?

Once you place an order there is less possibility of making changes, if you wish to do this, please call our customer support 0172-5095202 as soon as possible.

Do I receive an invoice with my order?

Yes this is attached with the order confirmation email sent to you after order placement and also included with the actual package that you will receive.

Shipping Terms

Is COD available? How do I avail free COD?

Yes, Cash-on-delivery is available for orders within India to select pin codes.The minimum spend to avail of COD is Rs. 1000

What are the shipping charges for international deliveries?

Up to orders of 100USD (and equivalent amount) shipping charges are 30USD.
Between 100USD and 200USD the shipping charges are 15USD.
Above 200USD, shipping is free.

How should I Track my Order?

Track your order with Bluedart

Track Now

Track your order with Indian Post

Track Now

Payment Modes

Which payment modes are available?
  1. Cash on Delivery (Available on orders above Rs. 1000) within India to select pin codes.
  2. Online Payment can be made through any of the payment gateways mentioned below.
Payment is done but yet no confirmation email?

Sometimes there is a delay in reflecting the payment from the payment gateway, so you might not receive the confirmation email straight away. Don’t worry, if the transaction has been successful, you will receive the confirmation within 12 hours.

Sampling Policy

Can I get free samples?

We provide up to three miniatures (35 ml for liquids and 15 g for jars) with every purchase on our website. The number of miniatures you can get depends on your order amount.

Orders below Rs 500 – 1 miniature
Orders between Rs 500 to Rs 1500 – 2 miniatures
Orders above Rs 1500 – 3 miniatures

You can request for the miniatures you wish to have but these are subjected to availability. In case your requested miniature is not available at the time of packing your order, we will add the next best replacement based on the details in your order.

Return Policy

What is your return policy?

We do not offer refunds or exchanges for opened products due to hygiene concerns. However, if you are not satisfied with a product(s) and bring the same to our notice within 7 working days from the date of receiving the product(s), we will try to help you in the best possible manner on case by case basis. In genuine cases we will be able to offer you a credit note of value equal to your purchase. All claims for shortages or damages must be reported to customer service ( customersupport@justherbs.in ) on the day of delivery.

Cancellation Policy

How can i cancel my order?

Orders once placed through www.justherbs.in cannot be cancelled and no refunds will be made once an order has been successfully placed through www.justherbs.in
If you have any questions regarding these Terms and Conditions, please email us at info@justherbs.in

Product & Ingredient Safety

Are the products safe?

Yes, the products are 100 % safe. However, even natural ingredients may cause allergy to some. We suggest patch testing any new skincare product either on the back of the elbow or the wrist to check for irritation.

What factors should we consider while going natural with our beauty choices?

First, we as consumers need to understand that the term “chemical-free” when applied to cosmetics and personal-care products is a bit of a misnomer. Chemicals are all around us.Plants are made of chemicals called phytochemicals and we ourselves are made up of chemicals.

Just because something has a chemical sounding name, doesn’t mean it is necessarily bad. Sodium Chloride, for example, may sound like a potentially harmful chemical to some but it is in fact the chemical name for table salt!

There are both good chemicals (safe and beneficial) and bad chemicals that may have side-effects and/or be detrimental to health. The latter variety should always be avoided not only in food products but also in beauty and personal care.

How does Just Herbs ensure that the ingredients used in the products are safe?

We know that what we put on our skin gets absorbed. However, knowing good chemicals from the bad ones is not easy for the average consumer. At Just Herbs, we do the research so you don’t have to.

We follow our proprietary Just Herbs ingredients standard in all our formulations. This stipulates adherence to the following best practices:

1.If there is a controversy around an ingredient, we will not use it. Just Herbs products are free from petrochemicals, parabens, SLS/SLES PEG/PPG, Genetically modified ingredients (GMO) and other potentially harmful synthetic ingredients.

2. We’ve adopted full ingredient disclosure across our formulations. This means that in addition to a few active ingredients, even base ingredients are fully disclosed on product labels and on our website so you know what exactly is going on your skin.

3. We use the highest possible concentration of certified organic and wild crafted (harvested from their natural or “wild” habitat, for food or medicinal purposes) ingredients in every treatment, and use cold-pressed, certified organic plant oils as the base wherever possible.

4. Just Herbs plants are grown in their ideal habitats, which allow them to thrive and their essences to reach peak potential.

5. Our ingredients and formulas are never tested on animals.

Are your products completely natural?

Our products are between 98.2% (where natural alternatives are not available) – 100% natural with certified organic ingredients used wherever possible and we publish this information on our official website here: www.justherbs.in/ingredients. So consumers can research ingredients before they shop.

Which Chemical alternatives do you use?

Where natural alternatives are not available we usenon –natural components declared safe by international certifying bodies such as ECOCERT- the French headquartered organic certifying agency.